Your entire Microsoft environment – managed by one team
With iqonic Care, you get one partner that takes full operational responsibility for Microsoft 365, users, and security. Structured, predictable, and at a fixed price.
Many businesses find that their IT provider has grown too big: Tickets sit in a queue, contacts keep changing, and the solutions are built for everyone else. We do it differently – with dedicated contacts, quick decisions, and operations tailored to your business.
iqonic Basic or iqonic Care
Not every business needs the same thing. Choose the plan that fits today, and upgrade as your needs grow. Both plans are delivered by the same dedicated team.
iqonic Basic
For smaller businesses that want a solid foundation – and someone to call when something stops working.
- User support by phone, email, and remote assistance
- User and license management in Microsoft 365
- Multi-factor authentication (MFA) and basic security settings
- PC updates and management with Intune
- Backup of email, SharePoint, OneDrive, and Teams
- Predictable monthly price
iqonic Care
For businesses that want to hand full operational responsibility for their IT to one team.
- Everything in iqonic Basic
- Management and maintenance of SharePoint, Teams, and Copilot
- Advanced security with Microsoft Defender Suite
- Proactive monitoring and ongoing follow-up
- Dedicated contact and regular status meetings
- One fixed monthly invoice
Everything your business needs for day-to-day operations
We take responsibility for users, devices, permissions, and security – and stay on top of them, so you can focus on running your business.
Users and devices
User support, employee onboarding and offboarding, Intune, updates, and management of all devices.
Microsoft 365
Management and maintenance of Exchange, SharePoint, Teams, OneDrive, and licenses.
Copilot
Management and maintenance of Copilot – permissions, settings, and safe everyday use of AI.
Identity and access
Entra ID, MFA, Conditional Access, and tight control of privileged roles.
Advanced security
Microsoft Defender Suite with protection for endpoints, email, identities, and cloud apps – monitored continuously.
Predictable costs
One fixed monthly invoice. No surprises.
One partner. One point of accountability.
Clear accountability
One team owns day-to-day operations end to end – you don't have to chase down answers.
Personal attention
Fast support and personal attention from a team that knows your users and your environment.
Fixed price
A predictable monthly price makes your IT budget easy to plan.
From first meeting to stable operations
- Step 1
Assessment
We review your current Microsoft environment, licenses, agreements, and needs.
- Step 2
Transition
We take over operations through a planned transition – without disrupting your workday.
- Step 3
Stable operations
We manage, monitor, and support users, devices, and Microsoft 365 on an ongoing basis.
- Step 4
Continuous improvement
We suggest improvements as your business and the Microsoft platform evolve.
IT operations: frequently asked questions
What is a managed services agreement?
A managed services agreement means an outside provider takes ongoing responsibility for your IT at a fixed monthly price. With iqonic, the agreement covers user support, user and license administration, devices, security, backup, and Microsoft 365.
What is the difference between iqonic Basic and iqonic Care?
iqonic Basic is the base plan: user support, user and license administration, MFA and baseline security settings, PC management with Intune, and Microsoft 365 backup. iqonic Care is fully managed: everything in Basic, plus management of SharePoint, Teams, and Copilot, advanced security with Microsoft Defender Suite, proactive monitoring, and a dedicated contact.
How much do managed IT services cost?
The price depends on the number of users, the plan you choose, and the state of your current environment. Both plans have a fixed monthly price, and iqonic Care comes on a single monthly invoice. We give you a specific price after a short assessment.
Is iqonic a good fit for small businesses?
Yes. iqonic Basic is built for smaller businesses that want a solid foundation and someone to call when something stops working. You can start there and move to iqonic Care as your needs grow. Both plans are delivered by the same dedicated team.
How do we switch IT providers without downtime?
We start by assessing your current Microsoft environment, licenses, and agreements. Then we take over operations in a planned transition, without disrupting your workday. You keep the platform you already have.
Does iqonic Care include Azure operations?
No. iqonic Care covers Microsoft 365, users, devices, and security. Servers and solutions in Microsoft Azure are covered by a separate agreement.
Related solutions
Need an IT provider that understands your business?
Tell us a little about your business and what you need help with, and we'll reach out to schedule a no-obligation conversation.